What are PFAS? Why does soft water "feel" soft?  Do electronic water treatment options work? What's the deal with citrus-based systems?In this episode, we answer all these questions and more as we dive deep into the fascinating wor...

* If you are struggling with alcohol or substance abuse please reach out to me directly. THERE IS HOPE! In this episode, we're switching it up by having  Josh interview me on how I got into plumbing, what my apprenticeship was...

In this episode, I had Josh B. and Grant G. back on to talk about the new apprenticeship program he is developing at his company.  We talk about the challenges and GREEN FLAGS during the first 30-day evaluation period.  If you are cur...

Mindset is a huge component of success in any endeavor in life,  not just service plumbing.   Client interaction is the cornerstone of service and without the right mindset, you will receive mediocre results at best. In episo...

In this episode, I go over some of the most common questions I have been asked about a plumbing apprenticeship.  I review the pros and cons of union, the differences between service, new construction, and commercial, and tips for finding t...

In this episode, Josh and I speak with Ty, a 2nd generation plumber who comes from Roto-Rooter where he was the service manager for some time.  He shares his experience working for one of these larger private equity/corporate c...

In this episode, I had Josh and Mack back on to talk about various topics ranging from the private equity situation in the trades, Practical ways to maintain a positive mindset,  commission vs hourly, and pet peeves that we have as plumber...

In this episode, I had a chat with Josh Burleson ( @Sleepyplumbr )about how he dropped out of college and got into plumbing.  We also discuss service, the advant...

In this episode, I talk to Mack about being a better technician, social media usage, and our worst jobs.  Check us out on YouTube @BrandonThePlumberEmail: Brandon@ThatPlumbingPodcast.comMack:Plumb_AZVideo podcast is not...

In this episode, Mack and I talk about the 4 main reasons one should consider switching to plumbing as a career. Contact:Brandon@ThatPlumbingPodcast.comPlumb_AZ 

In this episode, I had the pleasure of talking to Mack (a.k.a. plum_AZ)About his journey from deciding to leave college and become a plumber to posting  videos online.We also discussed overcoming the broke, fix, mentality and advic...

In this episode Grant and I discuss what makes a good service manager.  I recently took a leadership position at my company and we break down the dos and dont's in the trades.Reach out for FREE coaching: Brandon@ThatPlumbingPodcast.com...

In this episode, I discuss some red flags in an apprenticeship program with Grant.Finding the correct company with the right philosophy and culture is key. Contact me for FREE coaching! Brandon@ThatPlumbingPodcast.com<...

In this episode, I talk to Michael S, with Tankless Evolution here in Phoenix. We discuss his unique approach to educating the customer with his patented tankless trailer that allows the customer to go uninterrupted during a remediatio...

In this episode, I talk about how it all comes together by value stacking and creating options. I go over different techniques to develop  options and how to add value instead of discounting your price.

In this episode, I talk about diagnosing using the 3 vitals. This is one of the most important skills we provide as a professional tradesmen. Accurately finding the root cause of an  issue and providing options for all budgets is&...

In this episode, I start to break down the anatomy of a service call. Starting with the on-site arrival, I discuss key points to start to building trust and a relationship before we even arrive.

In this episode, I talk about what I believe it takes to motivate a team, build culture,  and get them to adopt this philosophy. As a technician myself, this is what I would love to see in the industry. Leadership is key ...

In this episode, I sat down with my good friend Cesar L.  We talk about the different types of objections and how to overcome them.

This episode I talk about the concept of letting the customer make their own decisions. We need to stop prejudging and making financial decisions for the customer and let them do that themselves.This is  achieved   by und...

In this episode, I talk about the 3 most important skills, other than plumbing, that every service technician should master: Listening, Confidence, and Communication. Contacts me: Brandon@ThatPlumbingPodcast.com

In this episode, I talk about 3 challenges facing  modern service Plumbing, how we got there, and how we can overcome them. 

In this episode, I have the pleasure of sitting down with Grant G. to talk about the current state of the service plumbing industry and what we can do to start improving the customer service experience.  Grant is a colleague of mi...

Are you checking the three vitals at every call? Just like a doctor, plumbers have vitals to the Plumbing system that should be checked during every visit. Age, pressure, and water quality. These are the three leading...

Is sales evil? That greatly depends on the intention behind your tactics. In this episodes I talk  about the idea of building trust, educating the customer, presenting options, and letting them choose instead of trying to trick or...